Three different complaints, three paths
It arrived faulty, I want to change size or colour, I want to return it for a refund. Merging them into one option is what makes the customer tell the whole story again.
The complaint gets its own branch too
Almost every retail bot is built to sell and goes silent when something goes wrong. This template separates a faulty product, a size exchange and a refund return, each with its own path.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
After hours, complaints come in flagged
At night the case is logged as priority and the customer is told a person will pick it up at opening. A complaint left waiting is the one that ends in a one-star review.
Stock is confirmed by a person
The bot takes the order and the team confirms stock, total with shipping and payment method. Selling something you did not have costs more than the sale.
This is how it answers in your industry
- Customer
Hi, can I pick up my order tomorrow?
- AbyNova
Yes, we will have it ready. You can come by tomorrow at 3:30 pm or 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 43 steps in the flow
- 15 menu options
- 228 words it recognises
This template is validated but we have not tested it in conversation yet. We say so here because saying it is what makes the other ten credible.