Preparation, by sample type
Blood with 8 to 12 hours of fasting —a lipid panel usually asks for 12—, water allowed, no alcohol or hard exercise the day before. Urine and stool have their own explanation, mid-stream technique included.
The fasting question, answered at eleven at night
It is one of the largest templates: 50 nodes, most of them about preparation. Because a patient who shows up without fasting loses their slot and the lab loses the space.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
Results do not go out unverified
If the patient wants them over chat, a person verifies their identity before anything is sent. A lab result is health data: the flow does not hand it over just because someone asked.
Home collection with the fasting reminder
When the sample is taken at home, the same node reminds that fasting still applies. It is the costliest mistake in home service, and it is written into the flow.
This is how it answers in your industry
- Customer
Can I get blood work done tomorrow?
- AbyNova
Yes. Blood work requires eight hours of fasting. Tomorrow we have 3:30 pm or 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 50 steps in the flow
- 24 menu options
- 202 words it recognises
Template tested in conversation, not just validated.