Controlled drugs are not dispensed over chat
The flow spells it out: controlled medication is handed over only against the physical prescription at the counter. There is no way for the bot to promise otherwise.
The pharmacy answers at night without recommending anything
230 recognised keywords: the template with the widest vocabulary of the thirteen, because a pharmacy customer asks in a thousand different ways. None of those ways ends in medical advice.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
"I need something for a symptom" does not end in a recommendation
That option exists because people type it anyway. What it does is hand the conversation to the pharmacy staff, not suggest a product.
After hours, the on-duty pharmacy
At night the bot logs the query and gives the nearest on-duty pharmacy and the emergency number. It is the one industry where answering late can be serious.
This is how it answers in your industry
- Customer
Hi, do you administer injections?
- AbyNova
Yes, with a prescription. We also check blood pressure and give vaccines. Tomorrow we have 3:30 pm or 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 52 steps in the flow
- 14 menu options
- 230 words it recognises
Template tested in conversation, not just validated.