Indicative rate, price confirmed by the front desk
The flow gives a nightly range and says, in the same message, that the exact price for those dates is confirmed by a person. Promising a number over chat and correcting it later ruins the booking.
The three-in-the-morning question gets answered too
Lodging gets messages from people who are travelling, in another time zone, or deciding at the last minute. The template answers indicative rates, amenities and hours without committing to a price that depends on the date.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
Early check-in is not promised
It gives check-in and check-out times and makes clear that arriving early or leaving late depends on that day's availability. It also offers luggage storage, which solves the same problem.
Cancellations always go to a person
The bot does not execute changes or cancellations: it hands them to the front desk with the booking's policy in view.
This is how it answers in your industry
- Customer
Hi, do you have a room for tomorrow?
- AbyNova
Yes, we have availability. Check-in is at 3:30 pm and we can also receive you at 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 33 steps in the flow
- 11 menu options
- 192 words it recognises
Template tested in conversation, not just validated.