It knows what to bring to a first visit
ID, previous studies, the list of current medication and the insurance card. It is the answer the front desk repeats ten times a day.
The practice answers even with nobody at the front desk
The specialist template handles the most paperwork: insurance and coverage, instructions before a study, prescription renewals and referrals. Everything that interrupts a consultation today.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
It answers insurance questions without committing you
It lists the coverage you work with and makes clear that private care exists too, with an invoice for reimbursement. Co-pays and authorisations go to the phone.
It never touches medication
It gives the pre-study instructions and states, verbatim, that no medication is stopped on your own. That sentence lives in the flow, not in a model that may improvise.
This is how it answers in your industry
- Customer
Hi, I need an appointment with the cardiologist
- AbyNova
Of course. The doctor sees patients Tuesdays and Thursdays. Tomorrow we have 3:30 pm or 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 38 steps in the flow
- 21 menu options
- 166 words it recognises
Template tested in conversation, not just validated.