Roadside assistance starts with safety
Before arranging the tow, the message tells you to switch on the hazards and wait somewhere safe, and gives the direct number. Someone stopped on the hard shoulder should not be typing.
"Is my car ready?" answered without stopping the work
The question that interrupts a shop most is the one about vehicle status, and it comes by phone exactly when someone has their hands inside an engine. Here it arrives by chat and is answered when possible.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
It separates the job from the quote
Servicing has its own branch —oil, mileage, brakes, tyres— and quoting has another: bodywork, mechanics, electrics, air conditioning. Different conversations, different lead times.
Vehicle status is never invented
The bot logs the query and says the shop will check. If it is closed, it says they will look first thing tomorrow. It never gives an "it's ready" it cannot back.
This is how it answers in your industry
- Customer
Hi, I need a service for my car
- AbyNova
Yes, we do servicing, brakes and alignment. Tomorrow we have 3:30 pm or 5:00 pm for drop-off. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 35 steps in the flow
- 20 menu options
- 123 words it recognises
This template is validated but we have not tested it in conversation yet. We say so here because saying it is what makes the other ten credible.