Care split in two
The flow asks whether you need the before or the after care, because they are not the same answer and giving both at once is the fastest way to have neither read.
Before-and-after care, without having to ask twice
It is one of the shortest templates, and that is deliberate: in aesthetics almost everything ends in a booking. What it does carry is the before-and-after care, which is what people ask at eleven at night.
The menu your customer sees on day one
Copied verbatim from the flow the engine runs. It is not an example: it is what gets installed. The template ships written in Spanish, the language of our support in Paraguay and Ecuador.
What this template carries that another does not
"What do you recommend?" goes to a person
The option exists because people type it, but recommending a treatment for skin nobody has seen is not a bot's job.
Promotions are loaded once
Current promotions are business data, not flow data: they are loaded during onboarding and changed without touching the conversation.
This is how it answers in your industry
- Customer
Hi, I would like to book a facial
- AbyNova
Perfect. The facial takes one hour. Tomorrow we have 3:30 pm or 5:00 pm. Which works better?
- Customer
5:00 pm
- AbyNova
Done, I am holding tomorrow at 5:00 pm for you. To confirm it we need the deposit. Here is the payment link.
- Customer
Already paid, sending you the screenshot
- AbyNova
I received your receipt and attached it to your record. A person will verify it and I will confirm here. Your slot stays on hold in the meantime.
The template, in numbers
- 26 steps in the flow
- 9 menu options
- 80 words it recognises
Template tested in conversation, not just validated.